Dealing with Defensiveness

How leaders deal with defensiveness determines whether collaboration grows or stalls. Left unaddressed, defensiveness shuts down honest conversations and gets in the way of teams accomplishing what they’re up to. Yet the instinct most leaders reach for first...

How to Support Someone Afraid to Speak Straight?

One question we often get asked is this: How do you support someone who’s afraid to speak straight to their boss? One of the most common and costly dynamics inside an organizations is this: People are afraid to speak straight to their leader because that leader holds...