Elevate Your Practice
Listening with curiosity and intent to learn—listening for the value or “gold” in what someone else is saying—is a fundamental part of Listening Generously. Join Lloyd as he explores how you can use your curiosity to help guide your practice of Listening Generously.New!
Last month, Lloyd looked at how listening with curiosity and an intent to learn is essential to Listening Generously. Join him this month as he takes a deeper dive into the practice of Listening Generously by looking at the importance of listening with a willingness to be influenced.
The Collaborative Way team wishes you a fantastic year in 2022, and we’re here to support you as you take on whatever it is that you want to accomplish.
Join Lloyd as he reflects on the challenges of the new year as well as the tragedy that hit his hometown of Boulder, CO at the end of 2021. If you’d like to help those who lost their homes in the Boulder County Wildfire, you can donate here: Community Foundation: Boulder County Wildfire Fund.
When you ask someone to make a commitment, it’s important to remember that you’re both responsible for its success. If you can improve your skills at asking for commitments, it will make a big difference in people’s ability to keep the commitments they make to you. In this month’s video, Lloyd explores the 8 areas to focus on to become more effective at asking for commitments. They’re called The Big 8, and for your reference, we’ve listed them below.
The Big 8
- Establish a Mutual Understanding
- Support Them in Saying “No”
- Don’t Accept Every Commitment
- Why Is It Important?
- Get a “By When”
- Reconfirm Your Understanding
- Check In
- Acknowledge and Follow Up
We call Acknowledgment and Appreciation the “secret sauce” of The Collaborative Way because of the profound impact it has on people. The traditional pathway for this “secret sauce” to move through an organization is downwards—we acknowledge people below us in our organization—but that’s a very limited pathway for something that has such a profound impact. Join Lloyd as explores the benefits of giving acknowledgment and appreciation in all directions: to people below us, to our colleagues across the organization, as well as to people above us in the organization. That’s when it gets extraordinary!
It’s not easy to say “no” when someone asks us to make a commitment, especially at work. Unfortunately, saying “yes” to every commitment, including commitments we don’t believe we can keep or that we don’t think will forward what we’re trying to accomplish, will result in breakdowns and ineffectiveness. Join Lloyd as he looks at the challenges and importance of being able to say “no” to a commitment and how to navigate the uncomfortableness of those conversations.
Even after practicing The Collaborative Way for more than 30 years, Lloyd’s still learning. Join him as he tells a story about getting some unexpected coaching on how to make a clear and direct request while on a phone call with a customer service representative. It turned into a learning opportunity that anyone who’s interested in becoming more effective at making requests can benefit from.